Shipping policy

Where we ship

Coco currently delivers to all addresses in the 48 contiguous United States and Washington, D.C. We are not able to ship to Alaska, Hawaii, U.S. territories, APO/FPO/DPO addresses or international destinations at this time.

Shipping rates

Orders under $75: $11.99 standard shipping
Orders of $75 or more: Free standard shipping

The order total is calculated after bundle discounts and before taxes. Your shipping cost is shown at checkout before you pay.

Processing time

Please allow 3–5 business days (Monday to Friday, not including holidays) for us to prepare your order. Orders placed after 2:00 PM Eastern Time start processing on the next business day. During holidays and sale events, processing can take a little longer — if that happens, we'll let you know by email.

Delivery time

Once your order leaves our warehouse, standard delivery usually takes 3–7 business days. We use a range of carriers and pick the best option for your address automatically. Delivery times are estimates and can be affected by weather or carrier delays outside our control.

Tracking your order

As soon as your order ships, we'll email you a tracking link. If you can't find it, check your spam or promotions folder, or contact us and we'll send it again. If your order ships in more than one box, you'll receive a separate tracking email for each package.

Damaged deliveries

If anything arrives damaged, email us within 48 hours of delivery with your order number and photos of both the box and the product, and we'll make it right.

Package shows delivered but isn't there

Sometimes a parcel is marked delivered a little early or left in an unexpected spot. Please check around your property, with neighbors, your building's mailroom or front desk, and the carrier's proof of delivery. If it still hasn't turned up within 24–48 hours, contact us and we'll help.

All claims for damaged or missing-after-delivery packages must be submitted within 7 days of the delivery date. We'll do our best to help with stolen packages, but we can't guarantee a replacement. Higher-value orders may require a signature on delivery.

Returned to sender

If a package is returned to us because the address was incorrect or delivery failed repeatedly, we'll refund your order minus the original shipping cost. Sending it out again may involve an additional shipping charge.