Refund policy

30-night risk-free trial

Sleep on it first. Every Coco order comes with a 30-night risk-free trial, counted from the day your order is delivered. If you don't love it, return it for a full refund — no return fee and no restocking fee.

How to start a return

Email us at caymanislandscorp@gmail.com with your order number within 30 days of delivery. Every return needs to be approved first; parcels sent back without approval won't be accepted. Once approved, we'll email you a free prepaid return label, which needs to be used within 7 days.

Please send items back clean and undamaged. You don't need the original packaging.

Refunds

We refund the full price you paid for the returned items to your original payment method. If that payment method is no longer active, you'll receive store credit instead. Refunds are issued within 10 business days of your return reaching us.

Exchanges

To exchange an item, return the original following the steps above and place a new order for the item you'd like.

Damaged or missing items

If an item arrives damaged or something is missing from your order, contact us within 7 days of delivery with photos of the item, the damage and the packaging label, and we'll sort it out.